Refund Policy

Before you pay: how plans activate, when refunds apply, and how to cancel renewal

Last updated: 2026-09-22

  • Scope

    Our plans are online digital subscriptions. They activate immediately after payment, and no physical goods are shipped

  • Refund rule

    Once a plan is activated, the service is considered fully delivered. We do not offer refunds, rescheduling or credits, so please review the plan and billing cycle before paying

  • Exceptions

    After verification, we refund to the original payment method in these cases:

    • You were charged more than once for the same billing cycle
    • Payment succeeded but the plan was not activated
    • An outage on our side made the service unusable for the entire billing cycle
  • Cancel renewal

    Plans renew automatically. You can cancel anytime under Account settings → Subscription. Access continues until the end of the current cycle, and the current cycle is not refunded

Questions about a charge?

Send us the payment time and plan name, and we will verify it and get back to you